FAQs

Can I get a different harvest year than the one in the picture?

All items available in the store are replaced by the most recent harvest. If the product is temporarily sold out, the customer will be informed and may change the order or ask for a full refund.

Why do you ask me for the tax number in registration?

We are required by Portuguese law to include the customer’s tax number in the delivery slip or other shipping documentation.

What can I do if I receive a damaged delivery?

Please be sure to check the goods you ordered at the moment of delivery. If you notice any anomaly in the goods, return it to the delivery company to initiate the return&refund process.

Can I ship my order to an address other than my own?

We can delivery your order to any address in the same country at no additional cost. We can also deliver your order to a different country, for which standard shipping fees apply.

Do prices on the online store include VAT?

Yes, all prices shown include VAT at the applicable legal rate.

Is there a minimum order?

No, there is no minimum for orders.

How can I contact you?

You can get in touch with us through our chat. You can also email us at info@ptwine.pt, or by phone number +351 919 615 100.

Can my order be paid on delivery?

Pay on Delivery is not available, but you can check all our available payment methods in Terms&Conditions.

What do I do if my order gets damaged?

If, at the time of delivery, you verify that your order is damaged, you must return it immediately to the transport company, duly justify the reason for the return on the delivery slip and promptly notify PTWINE.

All orders are sent after confirmation of payment.

Any question? We are happy to help, contact us now >>