Terms and Conditions
The purchase of any product in the online store of Ptwraders, Lda, under NIPC 510412998, with registered office in Rua Nova de Vilar nº74 3810-196 Aveiro and hereinafter referred to as PTWINE, is subject to the following terms and conditions:
1) Any and all alcoholic beverages available for sale may only be purchased by persons who are of legal age to do so in their country of residence (if in doubt, contact us).
2) The description, image and any other information of a product presented in the online store of PTWINE, may be changed without any notice. The images illustrating each product may be different from the product delivered.
3) All prices presented virtually in PTWINE can be changed without notice, and are subject to stock breakage.
4) Monthly promotions start on Day 1 of each month ending on the 30th of the same month.
5) The invoice follows along with the order except in the following cases:
-Explicit indication of the client;
-Billing address distinct from the delivery address.
6) Under Portuguese law, all prices quoted include the respective VAT rates in force.
7) If an order cannot be satisfied in part or in full, the customer will be contacted immediately in order to find the most appropriate solution.
8) All orders made through the PTWINE store, and the payment of which is not settled within the maximum period of 48 hours, will be cancelled. Exception made to credit card payments, which are cancelled on the business day after payment.
9) All products sent by PTWINE must be examined by the customer immediately upon receipt. If any imperfection or damage is detected in the product, the customer must return it to the transport company, duly justify the reason for the return on the delivery slip and immediately notify PTWINE, which will promptly resolve the occurrence.
10) PTWINE is not responsible for shipments made to countries where the respective law does not permit the entry of alcoholic beverages-being the responsibility of the customer to apprehend the respective order. In case of the return of the products, PTWINE will refund only the amount of the goods. If you have any questions, please contact us before ordering.
11) PTWINE advises all its customers to obtain information from the customs services of their own country.
12) PTWINE recognizes to all its customers the right of resolution of the contracts they celebrate, allowing them to return within 14 days of the products acquired under Decree-Law No. 143/2001 and Decree-Law 82/2008 of 20/05.
13) If the wine you purchased does not exist in stock in the year of the exposed harvest, the available harvest year will be sent; If you do not accept this exchange, mention in the field of observations available at the end of your purchase; If you do not, we may accept the exchange but the shipping costs will be incurred at your expense.
Orders placed at PTWINE, after paid, will be delivered to your home by the carrier within 2 to 10 days (average delivery time: 48/72 hours).
The carrier will make several attempts to deliver at the indicated address; If after several attempts to deliver the order return to the PTWine warehouse, a shipping surcharge may be charged if you want us to re-ship your order.
Contact us through the mail info@ptwine.pt requesting the "Tracking Number" to follow the route of your order.
We serve mainland Portugal, islands and mainland Europe;
For other countries contact us via mail info@ptwine.pt
The payment systems accepted in the PTWINE online store are as follows:
Credit card;
Paypal;
Wire transfer;
Atm.
• The marketing of alcoholic beverages is prohibited less than 18 years.
• The content presented in the Online store may eventually present some mistake. PTWINE may at any time make modifications or corrections to the published information.
• PTWINE offers you services and products where you guarantee the best quality/price ratio.
• Users can browse the PTWINE website anonymously, without providing any personal information, to purchase it will be necessary to provide data so that it is possible to send the order, and confirm that it is over 18 years.
• In the case of some services, the cookies (text file stored on the user's computer, for the purpose of customizing the visits) can be used to account for the number of visits to the site without personally identifying the user. This type of cookie does not save or collect any kind of personal information from you, and your installation can always be controlled through the user's browser.
• All your data collected by PTWINE has the sole purpose of invoicing. Our company assumes a privacy commitment of all and any personal data of the customer as well as their safety.
• All the information collected will only be used by PTWINE, with a view to a better understanding of our customers and their needs.
• The PTWINE promises to never disclose or sell to third parties the data collected without the consent of the holder.
• This privacy policy may eventually be altered in the future. For clarification of any questions, or additional clarification, please contact us through info@ptwine.pt.
Privacy Policy:
• The personal data filled in the contact forms or other forms of the website, serve only to respond to the client's request and only that, not being used for any databases or other purposes.
Data protection policy:
• For our company, the protection of customer data is fundamental, fully agreeing with the new European law and others that will come, in this sense we have made an investment where we install a SSL certificate with dedicated IP that encryms any information Placed on the website, you may notice that our site has the indication of secure connection.
Cookie policy:
• Cookies used on the website, are only essential Cookies, these cookies are essential to access the pages of the site and allow only navigation on the site, not collecting any user data or navigation.
Depending on the payment method, the following amounts will be added:
- Paypal - 4.5%
- MBway - 1.0%
- ATM - 0.86€ per operation
PTWINE is proud to have an aggressive shipping policy, as it does not use it as another source of revenue.
In this sense we suggest that you always use purchases with multiples of 6 and 3 bottles, as the sizes come out cheaper.
You can freely choose the quantity of bottles to buy, but there are suggestions for minimum quantities, depending on the article, due to the fact that the sizes are cheaper.
For clarification of any doubts, or an additional clarification:
Contact us via email; info@ptwine.pt.
Via chat or phone; (+351) 965 120 599.
It is very easy, browse the online store and you will notice that quickly arrives where you want and just follow the directions.
We made an effort in this direction, if you find something that you find confusing or incorrect please contact us.